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Terms & Conditions

Last updated: March 2026

1. Acceptance of Terms

By accessing or using the SwornTranslators.lk platform ("Service"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Service. These terms apply to all users including individuals, businesses, and any other entities.

2. Description of Service

SwornTranslators.lk provides professional sworn document translation services, primarily from Sinhala and Tamil to English, for use in official, legal, immigration, and attestation processes including submissions to the Sri Lanka Ministry of Foreign Affairs. We reserve the right to modify or discontinue the Service at any time without notice.

3. User Accounts

  • You must provide accurate and complete information when registering.
  • You are solely responsible for maintaining the confidentiality of your account credentials.
  • You must notify us immediately of any unauthorised access to your account.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

4. Document Submission & Accuracy

  • You are solely responsible for ensuring that all documents you submit are genuine, accurate, and legally obtained. Submitting fraudulent, forged, or illegally obtained documents is strictly prohibited and may result in immediate account termination and referral to relevant authorities.
  • The quality of the translation is directly dependent on the clarity and legibility of the source documents you provide. SwornTranslators.lk is not responsible for errors arising from unclear, damaged, or illegible originals.
  • You warrant that you have the legal right to submit all documents uploaded to the platform.

5. Pricing & Payment

  • Prices are quoted in Sri Lankan Rupees (LKR) and are determined per request based on document type, length, and complexity.
  • Payment must be made in full before the translated document is released to you. We accept payment via:
    • Bank transfer — details provided within your account upon confirmation of your quote.
    • Online card payment — processed securely via WebXPay, a licensed payment gateway in Sri Lanka.
  • SwornTranslators.lk reserves the right to adjust pricing at any time. Any change in price after a request is submitted will be communicated to you before proceeding.
  • We do not store, process, or have access to your card details. All online payments are handled entirely by WebXPay's PCI-DSS compliant platform.

6. Online Payment Processing (WebXPay)

  • Where you choose to pay by card, your payment is processed by WebXPay (WebXPay (Pvt) Ltd), a licensed Payment Service Provider regulated in Sri Lanka. By proceeding with an online payment you also agree to WebXPay's Terms of Service and Privacy Policy, available at webxpay.com.
  • SwornTranslators.lk does not receive, store, or retain any credit/debit card numbers, CVV codes, or banking credentials. These are transmitted directly between you and WebXPay over an encrypted (SSL/TLS) connection.
  • WebXPay may collect certain personal data (such as your name, email address, billing information, and IP address) to process and verify your payment. Please refer to WebXPay's Privacy Policy for details on how they handle your data.
  • In the event of a failed or disputed transaction, please contact us first via your account dashboard. We will work with WebXPay to resolve the matter promptly.
  • Payment confirmation is subject to verification by WebXPay. We will begin processing your translation only after payment is confirmed by the gateway.

7. Refund Policy

  • Refunds will only be considered if SwornTranslators.lk is unable to complete the requested translation due to issues on our end.
  • No refund will be issued once the translated document has been delivered to you.
  • If you are dissatisfied with the translation, please contact us within 7 days of delivery. We will review and, where appropriate, provide a revised translation at no additional cost.
  • Payments are non-refundable if work has commenced and you choose to withdraw the request.
  • For payments made via WebXPay: approved refunds will be processed back to your original payment method. Refund processing times depend on WebXPay and your card issuing bank, and may take 7–14 business days to reflect in your account.
  • For payments made via bank transfer: approved refunds will be credited to the same bank account from which payment was received.
  • SwornTranslators.lk reserves the right to decline a refund request if it does not meet the conditions stated above.

8. Delivery

  • Turnaround times are estimates only and are not guaranteed. SwornTranslators.lk will make reasonable efforts to deliver within the communicated timeframe.
  • For courier delivery, SwornTranslators.lk is not responsible for delays caused by third-party courier services or incorrect addresses provided by the customer.
  • PDF translations are delivered via secure download link accessible through your account.

9. Data & Document Retention

  • All documents uploaded to our platform are stored on secure, encrypted servers.
  • Original documents and completed translations will be permanently deleted from our servers 3 months after the date of delivery.
  • We strongly advise you to save a copy of all documents — originals and translations — for your own records before the retention period expires.
  • We do not share your documents or personal information with third parties except as required by Sri Lankan law.

10. Confidentiality

SwornTranslators.lk treats all submitted documents and personal information with strict confidentiality. Our translators are bound by professional confidentiality obligations. We will not disclose the content of your documents to any unauthorised third party.

11. Intellectual Property

The translated document produced by SwornTranslators.lk is delivered to you for your personal or business use. SwornTranslators.lk retains no ownership over the content of client documents. All platform software, branding, and design are the intellectual property of SwornTranslators.lk and may not be reproduced without written permission.

12. Limitation of Liability

  • SwornTranslators.lk provides translations for informational and official submission purposes. We are not liable for any rejection of documents by third-party institutions, government departments, embassies, or courts.
  • Our total liability to you in connection with any request shall not exceed the amount paid by you for that specific request.
  • We are not responsible for indirect, incidental, or consequential damages arising from the use of our Service.

13. Prohibited Uses

You agree not to use the Service to:

  • Submit forged, altered, or fraudulent documents.
  • Engage in any activity that is illegal under Sri Lankan law.
  • Attempt to gain unauthorised access to any part of the platform.
  • Harass, threaten, or abuse our staff or other users.
  • Upload malicious files, viruses, or harmful code.

14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising from the use of this Service shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

15. Changes to Terms

SwornTranslators.lk reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of the Service after any changes constitutes your acceptance of the new Terms.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact us through the messaging system within your account dashboard.